# How PACS Urgent Care Streamlined Operations and Boosted Revenue with Athelas ## Company PACS Urgent Care ## Company Size Mid-size ## Commure Product Used [RCM](/content/rcm/index.html) PACS Urgent Care is a fast-growing, multi-provider urgent care network with 2 locations. Like many urgent care operators, they were managing high patient volume, complex billing, and operational inefficiencies that made growth harder than it should be. After transitioning to **Athelas, powered by Commure**, the team at PACS Urgent Care saw immediate improvements in reporting accuracy, billing visibility, and day-to-day speed—along with a meaningful lift in per-visit revenue. ### Before Athelas: High Patient Volume with Limited Billing Visibility - Per-visit revenue plateaued due to missed coding opportunities + limited automated patient workstreams - Manual workarounds to track missing notes and incomplete visits - PACS Urgent Care struggled with inconsistent and incomplete reporting. Their previous systems couldn’t reliably show which patients had been seen, which notes were missing, or where revenue was falling through the cracks. ### After Athelas: **Increase in Per Visit Collections** - In Q4 2024, Athelas’ analytics platform flagged a sudden shift in visit code distribution, leading to lower reimbursement. Athelas alerted the site and helped troubleshoot the issue, which was traced to a system setting in their auto-coding logic. As a result, **PACS Urgent Care saw an average increase of $15 per encounter from November 2024 through January 2025**, compared to the previous quarter. - 50%+ of patients now use mobile pre-check-in and digital payments - **Nearly 100% of collections recovered** with automated statements and SMS billing This level of visibility would’ve been impossible with their prior tools. “We would never have caught that revenue dip on our own,” one team member noted.