# How Rockland Urgent Care Recovered $239K in Denied Revenue with Athelas ## $239k in recovered ## 5% increase in avg collected/claim ## Top 5 CPTs higher on avg collected/claim ## Company Rockland Urgent Care ## Company Size Mid-size ## Commure Product Used [RCM](/content/rcm/index.html) [Ambient AI](/content/ambient-ai/index.html) Serving the North Rockland, NY community since 2015, Rockland Urgent Care offers comprehensive walk-in medical services 365 days a year—with extended hours to fit everyone's schedule. With an experienced team, they provide high-quality care for patients of all ages, treating everything from colds and flu to infections, fractures, and more. Their modern facility features dedicated pediatric and adult exam rooms, on-site X-rays, lab testing, and physicals, ensuring efficient and compassionate care when the community needs it most ### Before Athelas: Delayed Payments - Credentialing issues and out-of-network (OON) denials blocked major payer payments - Patient responsibility aging past 120 days, with no automation - Limited visibility into denial root causes and revenue leakage - Manual claim workflows and coding inconsistencies > “Working with Athelas, we are more of a team than a customer of theirs, which is important” - Kimberly Payton, Administrative Director ### After Athelas: **Streamlined RCM operations** - $239K recovered from rejections and denials - Prior auth and coding denials down in Q4, with coverage denials clearly identified and Coverage Detection to find active insurances, deployed. - $898K collected in patient responsibility with 86% collection rate ( **26% above industry benchmark**) - Given the revenue growth in business, Rockland was **able to open 2 new facilities** > “We simply don’t write off timely filing denials anymore” - Kimberly Payton, Administrative Director Want to unlock smarter billing and faster collections like Rockland Urgent Care? **Schedule a demo with Athelas, powered by Commure, today.**