# How Sleep Lab of Las Cruces Collected $117K in Additional Revenue and Cut Denials ## Company Sleep Lab of Las Cruces ## Company Size Mid-size ## Commure Product Used [RCM](/content/rcm/index.html) [Ambient AI](/content/ambient-ai/index.html) Sleep Lab of Las Cruces provides comprehensive diagnostic and therapeutic care for sleep disorders, including at-home and in-lab sleep studies, CPAP support, and education. Recently, they began expanding into mental health and weight management, with a growing vision to deliver whole-person care to their New Mexico community. > “With Athelas, we finally have the visibility we were missing. We’re making smarter decisions, tracking profitability by payer, and saw an increase in revenue per encounter in just a few months." - Abe Gonzalez, Practice Manager ### Before Athelas: Little Visibility, Missed Opportunities - Patient responsibility made up a growing share of revenue but was slow to collect - Only $5.79 collected per month in patient payments under the previous billing setup - Denial rate reached 6.4 percent in Q4 2024, limiting clean claim payouts - Prior authorization denials affected nearly 26 percent of all claims - A/R ratios were high, and secondary claims processing caused delays in payout ### After Athelas: Clear Insights, Better Decisions, Higher Revenue - Collected $117K in patient responsibility with a 79 percent payment rate - Recovered $71K from 779 resubmitted rejections and denials - Reduced denial and rejection rate to 3.2 percent, well below industry average - Prior authorization denials dropped to 5 percent - In-office collection workflows captured $7,664 in recent months - CPT-level revenue increased, with top codes consistently performing above benchmark - 96% of all claims have been reconciled, with faster submissions and 10-day average turnaround - Site now notifies 100% of patients about balances and is using SmartPay tools to accelerate collections > “What sets Athelas apart is the relationship. It’s not just support—it’s strategy. Their team feels like an extension of ours.” - Abe Gonzalez, Practice Manager If you’re ready to stop guessing and start growing like Sleep Lab of Las Cruces has, **schedule a demo with Athelas, powered by Commure, today**.