# How Springville Dermatology Hit an All-Time Low 1% Denial Rate with Athelas ## Company Springville Dermatology and Diagnostics ## Company Size Mid-size ## Commure Product Used [RCM](/content/rcm/index.html) Springville Dermatology and Diagnostics, a multi-location specialty practice in Utah, recently shared highlights from their partnership with Athelas to streamline operations and maximize collections. After switching to Athelas, Springville experienced a measurable transformation in revenue cycle performance, documentation, and patient collections— **achieving a denial and rejection rate of just 2.2%,** well below the 5–10% industry standard. ### Before Athelas: Manual Workflows and Delays Prior to joining Athelas, Springville struggled with delayed reimbursements and burdensome workflows. Within the first few months of working with Athelas, revenue cycle improvements became evident: - **Claims submission speed improved**: Time from date of service to submission now averages 10 days—matching Athelas benchmarks. - **Denials were slashed**: With a proprietary rules engine running 34 active automations, Springville maintained a 2.2% denial/rejection rate, with **just 1.0%** attributed to Athelas. - **Underpayment risk minimized**: Payouts from top payers generally aligned with contracted rates, with estimated missed revenue of only ~$3,100 across three months. > "The willingness of Athelas to quickly resolve interface issues is extraordinary." — Trent Wride, C.E.O. ### After Athelas: Smart Collections with a Human Touch Springville’s patient responsibility collections have also soared, thanks in part to SmartPay technology and in-office workflows **powered by Athelas:** - **90%** of patient responsibility successfully collected - **$50K+** collected in-office in recent months, boosted by an internal front desk incentive program - Bulk auto-charging of saved cards and decline reporting built into SmartPay While Athelas handles digital collection flows, Springville's proactive front desk team plays a crucial role in capturing balances live—proving that great tech and strong process design work hand-in-hand. > "The human interaction component of Athelas is unmatched." — Trent Wride, C.E.O. With advanced reporting tools and custom analytics, Springville's leaders now have real-time insight into every aspect of financial performance. From real-time rules-based edits to recovery automation for **$48,000+** in recent denials, Athelas ensures that no revenue is left behind for Springville—and that the team remains at the forefront of operational excellence. > "Athelas will improve your bottom line...Period!" — Trent Wride, C.E.O.