# Vitality SarcoHealth Increases Patient Responsibility Collections by 436% and Cuts Denials with Athelas ## 93% collection rate ## $8.5K recovered through resubmission of 262 denied claims ## 96% first-pass claim rate ## Company Vitality SarcoHealth ## Company Size Mid-size ## Commure Product Used [RCM](/content/rcm/index.html) ### **About Vitality SarcoHealth** Vitality SarcoHealth, a multi-site practice in Arizona focused on neuromuscular and sarcoidosis-related care, was up against serious challenges around revenue collection. Patient payments were inconsistent, denials went untracked, and the organization was heavily reliant on a single payer—which in turn put long-term financial sustainability at risk. That’s when they turned to Athelas. ### **Before Athelas** Prior to working with Athelas, Vitality SarcoHealth struggled with: - Patient responsibility collections under $1,000/month - 85% of revenue tied to a single payer (Arizona Medicare) - Denials were untracked and unappealed, leading to lost revenue - No system in place to reconcile claims or recover from rejections - Declining encounter volume in late 2024 with no mitigation plan ### **After Athelas** By partnering with Athelas, Vitality SarcoHealth was able to stabilize and scale their revenue operations with measurable results: - $4.77 patient responsibility collected per encounter—a 5x improvement - $23K in patient responsibility collected with a 93% collection rate - $8.5K recovered through resubmission of 262 denied claims - 1.2% total denial and rejection rate—far below the 5–10% industry average - 96% first-pass claim rate and 99% claim submission-to-closure rate - Increased Patient Responsibility Collections 436% - 22 automated, site-specific billing rules deployed across 6,000+ claims - CPT-level revenue growth across 4 of the top 5 procedures - SmartPay tools like bulk auto-charge and decline tracking now streamlining A/R workflows - 3-day average from date of service to submission—7 days faster than industry benchmarks Ready to grow your revenue? Athelas, powered by Commure, can help your practice improve collections, reduce denials, and streamline every step of your revenue cycle. [Schedule a demo](/content/contact/index.html) today.